Privacy Policy

This Privacy Policy explains what personal information SOLUZ collects on soluzweb.com, why we collect it, how we keep it safe and what choices you have. We wrote it in simple words on purpose. If anything is unclear, email us at contact@soluzweb.com.

1. Who we are

SOLUZ is a website design and development studio based in Dhaka, Bangladesh. In this policy, “SOLUZ”, “we” and “us” mean SOLUZ. “You” means anyone who visits our website or contacts us.

Contact for privacy questions: contact@soluzweb.com · Phone / WhatsApp: +880 1341 801805.

2. What we collect

Information you give us

• Contact form: your name, email address, phone / WhatsApp number (with country code), the service you are interested in, your budget range and your message.
• “Call me back” form: your phone number and country code.
• Emails, calls and WhatsApp messages you send us, and anything you share during a project (for example texts, photos or logins we need to build your website).

Information collected automatically

• Spam protection: when you send a form, we create a one-way coded version (a “hash”) of your IP address to stop more than a few messages per hour. We do not store the IP address itself, and the coded version is deleted automatically after about one hour.
• Basic server logs kept by our hosting company (such as IP address, browser type and the pages requested) for security and to keep the website running.
• Analytics (only if we turn it on, for example Google Analytics 4): pages visited, time on the website, rough location (country / city), device and browser type. We use this only to improve the website.

We do not ask for sensitive information (such as health, religion or financial details) through this website. Please do not send it in a form.

3. Why we use your information

• To reply to your enquiry and give you a quote or a free discovery call.
• To send you a short confirmation email after you use the contact form.
• To plan, build, launch and support your website if you become a client.
• To protect the website from spam, abuse and security attacks.
• To understand how visitors use the website so we can improve it (only with analytics turned on).

We do not sell your personal information, and we do not send you marketing emails unless you ask for them. You can say “stop” at any time.

4. Cookies

Cookies are small files saved in your browser. Our website uses:

• Necessary cookies from WordPress, only when you log in to the admin area.
• Analytics cookies (for example from Google Analytics) only if we turn analytics on. We will tell you here and, where required, ask for your consent first.

You can block or delete cookies in your browser settings. The website still works without them.

5. Services we use (who else may see your data)

We share information only with services that help us run the website and reply to you:

• Hostinger – hosts our website and our email boxes. Your form messages are stored in our WordPress database and sent to our inbox.
• Google Fonts – loads the fonts on this website. Your browser connects to Google’s servers, which can see your IP address.
• Google Analytics – only if we turn analytics on.
• WhatsApp, Facebook, TikTok, Instagram and Truth Social – only when you click our buttons or links to them. Their own privacy policies then apply.

Some of these companies store data outside Bangladesh. We choose well-known providers that protect data with security measures. We may also share information if the law requires it.

6. How long we keep it

• Enquiries (form messages and emails): up to [24 months] after our last contact, then deleted, unless you become a client.
• Client project information: for as long as we work together, and up to [5 years] after for accounting and legal reasons.
• Spam-protection codes: about one hour.
• Analytics data: up to [14 months] (the setting in Google Analytics).

7. How we protect your information

Our website uses HTTPS (the padlock in your browser). Only SOLUZ administrators can see enquiries in our admin area, which is protected by strong passwords. We keep WordPress, the theme and plugins updated and make regular backups. No system is 100% secure, but we take reasonable steps to keep your information safe and will tell you if a serious problem affects your data.

8. Your rights

You can ask us at any time to:

• show you the personal information we hold about you;
• correct information that is wrong;
• delete your information (if we do not have to keep it by law);
• stop using your information for a purpose, or stop contacting you.

Email contact@soluzweb.com from the email address you used with us. We reply within [30 days]. We follow the data protection laws of Bangladesh that apply to us, including the Personal Data Protection Ordinance, 2025 where it applies. If you live in another country, you may have extra rights under your local law.

9. Children

Our services are for businesses and adults. We do not knowingly collect information from children under 18. If you think a child has sent us information, email us and we will delete it.

10. Links to other websites

Our articles and case studies may link to other websites. We are not responsible for their privacy practices. Please read their policies.

11. Changes to this policy

We may update this policy when our website or the law changes. The “Last updated” date at the top shows the latest version. Big changes will be shown clearly on this page.

12. Contact us

SOLUZ · Dhaka, Bangladesh
New projects: contact@soluzweb.com
Support: support@soluzweb.com
Phone / WhatsApp: +880 1341 801805